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Tag: customer-experience

  • The Experience Navigator (Experience Nexus Matrix)

    The Experience Navigator (Experience Nexus Matrix)

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    by

    Dhilip Narayan Srinivasan
    in

    A Strategic Tool for Human-AI Experience Design The Challenge Organizations struggle to design coherent experiences that work for both humans and AI systems. Most approaches focus on either user interfaces OR system optimization, missing the critical intersections between them. The Solution: A 3×3 Navigator The Experience Navigator (Nexus Matrix) maps experiences across 3 Roles and…